Cancellation Policy

As a self employed professional piano technician, I must unfortunately charge a fee for late cancellations and missed appointments. If you need to cancel an appointment, please give me at least 24 hours notice. It is best to call or text me and ensure that I have acknowledged your request.

LATE CANCELLATIONS – Scheduled appointments that are cancelled by the client LESS THAN 24 hours in advance are subject to a $50 cancellation fee.

MISSED APPOINTMENTS – Scheduled appointments where the client is not available, and has not made provisions for access to conduct the services call, will be subject to a $100 cancellation fee.

If you have any questions or require clarification regarding the policy outlined above please contact us.

Lee Johnson
Certified Piano Technician
Master Piano Services
21 Keewaydin Street
Waterdown, ON  L8B 0K1